Return & Exchange Policy
At Supreme Valves India, we are committed to delivering high-quality industrial valves that meet international standards. This return and exchange policy outlines our commitment to customer satisfaction and product quality assurance.
Return Policy
We accept returns for both defective and non-defective products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within the specified return window.
Eligible for Return
- Products with manufacturing defects
- Damaged products received during shipping
- Products not matching specifications ordered
- Products failing quality inspection upon receipt
- Changed mind or no longer needed (non-defective)
- Wrong size or specification ordered (non-defective)
Not Eligible for Return
- Products damaged due to improper installation or misuse
- Products used beyond recommended specifications
- Custom-made or specially ordered products (unless defective)
Conditions for Non-Defective Returns
- Product must be unused and in original packaging
- All tags, labels, and seals must be intact
- Product must be in resalable condition
- Customer is responsible for return shipping costs for non-defective returns
Return Window
30 Days from the date of delivery for defective products
Returns must be initiated within 30 days of receiving the product. Please contact our customer service team immediately if you identify any defects or issues with your order.
Exchange Policy
Yes, we accept exchanges for defective products or incorrect items shipped. We will replace the product with the same model or an equivalent alternative based on availability.
Exchange Process:
- Contact our customer service team
- Provide order details and defect description
- Return the defective product in original packaging
- Receive replacement product within 7-14 business days
How to Initiate a Return
Contact Us
Email us at info@supremevalves.in or call +91 76000 07000 with your order number and issue description.
Provide Documentation
Submit photos/videos of the defect, invoice copy, and delivery receipt for verification.
Receive Authorization
Our team will review and provide a Return Authorization (RA) number within 2 business days.
Ship the Product
Pack the product securely in original packaging with RA number clearly marked and ship to our returns address.
Inspection & Resolution
We inspect the returned product within 3-5 business days and process refund or replacement accordingly.
Return Shipping & Fees
| Reason | Return Shipping | Refund |
|---|---|---|
| Manufacturing Defect | We Cover | Full Refund |
| Shipping Damage | We Cover | Full Refund |
| Wrong Item Shipped | We Cover | Full Refund |
| Changed Mind / Not Needed | Customer Pays | Full Refund |
| Wrong Size/Specification | Customer Pays | Full Refund |
| Product Not as Described | We Cover | Full Refund |
Refund Policy
Once we receive and inspect the returned product, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method
- Bank transfers may take 3-5 additional business days
- Shipping charges are non-refundable (except for our errors)
- Partial refunds may apply if product shows signs of use or damage
Countries We Serve
We serve customers across the following countries with our return and exchange policy:
International Returns
For international orders, the same return policy applies with the following considerations:
- Customer is responsible for return shipping costs unless product is defective
- All customs duties and taxes are non-refundable
- Return shipping must include tracking and insurance
- Extended processing time may apply for international returns (14-21 days)
Warranty Information
All Supreme Valves products come with a manufacturer's warranty against defects in materials and workmanship:
- Standard Warranty: 12 months from date of delivery
- Extended Warranty: Available on select products
- Coverage: Manufacturing defects, material failures, workmanship issues
Need Help with a Return?
Our customer service team is here to assist you
Last Updated: March 11, 2026
Supreme Valves India reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting.